FAQ Kay Sound Collection

Main

• What is Kay Sound Collection?
• What is a royalty free sound library?
• Is Kay Sound Collection free to join?
• How do I contact Kay Sound Collection?
• How do I unsubscribe?
• Features of the records
• How do I buy sounds?
• How do I download my sound?

Problems

• I can’t log in to my Kay Sound Collection account.
• I lost my password.
• I can’t play the preview of a sound.
• I can’t add a sound in My Collection or in My Cart
• I bought a sound, but I can’t download it or the file is corrupted

Générale

What is Kay Sound Collection?

Kay Sound Collection is a library of royalty free sounds, foleys, ambiences, room tones and special sound effects classified into categories destined to the post-production of your fiction or documentary films.

What is a royalty free sound library?

A royalty free sound means that the price of the recording is the same whatever the time of use and the number of copies. Thus, when you buy an recording under a royalty free license, you can use this recording without limit of time and without limit of number of uses.

Is Kay Sound Collection free to join?

Yes, Kay Sound Collection is free to join. Join right now !

How do I contact Kay Sound Collection?

For additional help or informations you can contact Kay Sound Collection by emailing to the following email address: contact@kay-soundcollection.com

How do I close my account?

Please write to the following email address to close your account: contact@kay-soundcollection.com

Features of the records

The Kay Sound Collection sound library provides both WAV and MP3 file format :

• WAV PCM file 16bits or 24bits, 44.1 kHz ou 48 kHz, stereo ou mono. This non-compressed format preserve the original sound quality of the recording.
• MP3 file 16bits 44.1 kHz ou 48 kHz, stereo or mono, with a 192kbits/s bitrate.

How do I buy sounds?

It is easy to buy images on Kay Sound Collection. Just follow these instructions:

• Open a Kay Sound Collection account
  Pour valider la création de votre compte, n’oublier pas de cliquer sur le lien d’activation qui vous est transmis pas mail lors de l’inscription.
• Add an sound(s) to the shopping cart by selection the file format of your choice. You can make your sound Collection and put them into your shopping card too
• Check your shopping cart and proceed to checkout. You will be automatically redirect to the PayPal center.
• You can download the sound(s) via direct download in the « My Downloads » section of your account Kay Sound Collection.

How do I download my sound?

To download the purchased sound(s), you must be logged. You can download the sound(s) via direct download in the « My Downloads » section of your account Kay Sound Collection.

Problems

I can’t log in to my Kay Sound Collection account.

Make sure your browser accepts cookies and your firewall doesn’t block out going information.

I lost my password.

Please click on the Have you forgotten your password? link.

I can’t play the preview of a sound.

To play the preview of a sound, you need to download Adobe Flash Player. You have to enable JavaScript in your browser too.

I can’t add a sound in My Collection or in My Cart

This actions need Javascript scripts.
Make sure your browser authorizes the execution of Javascript scripts.

I bought a sound, but I can’t download it or the file is corrupted

When you buy a recording on Kay Sound Collection, download access remains available during the 48 hours following the date of purchase.
You can download the sound(s) via direct download in the « My Downloads » section of your account Kay Sound Collection.